Terms of Service

Dear Launder is a Queens-based laundry pickup and delivery service. By using our service you agree to these terms.

We provide wash-and-fold laundry pickup and delivery. Pickup windows are 7 to 10pm, seven nights a week. Standard turnaround is 3 to 4 days. We serve Queens, NY only.

We take care of your clothes. Pockets are checked individually. Loads are sorted by hand. Your preferences are applied on every order. We photograph every bag at pickup and at delivery.

For Wash & Fold orders, our liability is limited to $100 per item and $300 per order.

We are not responsible for: pre-existing damage or wear, color bleeding caused by the wash temperature you selected, shrinkage in items labeled dry-clean-only that were submitted for wash-and-fold, or damage to items left in pockets.

For Dry Cleaning, we will not clean an item until you have reviewed and approved the itemized price. Our liability for dry cleaning matches the fee charged, up to $500 per item.

To file a claim, email hello@dearlaunder.com within 7 days of delivery with photos of the damage. We will respond within 5 business days.

We do not accept: leather, suede, fur, items with visible mold or biohazard contamination, items valued over $500 submitted for Wash & Fold, or items requiring specialist certification. We reserve the right to return prohibited items uncleaned and charge the delivery fee.

Cancel up to 4 hours before your pickup window for a full refund. Cancel within 4 hours of your pickup window and a $15 cancellation fee applies. After pickup, the service fee is non-refundable unless damage is confirmed.

Dear Always is a recurring subscription billed monthly or annually.

New York automatic renewal disclosure: Your Dear Always membership renews automatically at the end of each billing period until you cancel. The charge amount, frequency, and cancellation method are disclosed at signup.

Cancel anytime from your account settings. Monthly plans receive no refund for the current billing period. Annual plans receive no refund for unused months. We will notify you by email at least 30 days before any price change.

By opting in at signup, you consent to receive text messages from Dear Launder about your orders and pickup status via Klaviyo, our messaging platform. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Opting out does not affect your ability to use the service.

If we cannot reach you after sending a Dry Cleaning inventory, we will attempt contact three times over 14 days. After 30 days without response, unclaimed garments may be donated or disposed of. We are not liable for items abandoned beyond 30 days.

The Dear Launder name, the Dear Launder bag design, and the "d," monogram are our property. Do not use them without written permission.

These terms are governed by the laws of New York State. Any disputes will be resolved in New York courts.

We may update these terms with 30 days email notice. Continued use of the service after notice constitutes acceptance of the updated terms.