How it works
Door to door, folded.
We take laundry off your week. A pickup, a wash, a fold, and a return — in three to four days. Here is how it goes.
4 steps
From schedule to return
3–4 days
Standard turnaround
7–10 pm
Pickup window
Free first
First pickup is on us
Schedule your pickup
Open the site, pick a date, and tell us how you like your laundry washed. Your preferences are saved so you only set them once. We send a reminder the morning of your pickup so your bag is ready by the door.
- ·Choose any available day within the next two weeks
- ·Set your detergent, temperature, and softener preferences
- ·Add special instructions for delicate or separate items
We collect from your door
We pass between seven and ten in the evening, take the bag from your door, and bring it to the maison. Contactless by default — no need to be home. If you have a doorman, we coordinate with them.
- ·Contactless pickup between 7 pm and 10 pm
- ·Doorman-friendly — we announce ourselves quietly
- ·Your bag is weighed, tagged, and logged on arrival
Washed with intention
At the maison, every piece is sorted by hand — by color, fabric, and care label. We wash to your chosen temperature, with your preferred detergent. Socks are paired. Shirts are folded flat. Delicates are hang-dried if you asked.
- ·Pockets checked individually before every wash
- ·Sorted by color, fabric weight, and care label
- ·Socks paired, everything crisply folded and stacked
Returned to your door
Folded items arrive wrapped in tissue-lined bags. Dry cleaning comes back on cedar hangers with care notes attached. We deliver during the same evening window — between seven and ten.
- ·Folded items wrapped in tissue-lined bags
- ·Dry cleaning returned on cedar hangers with care notes
- ·Same 7–10 pm window, contactless delivery
Wash & Fold
By the bag, simple.
Pick a bag size, fill it with your clothes, and leave it at your door. We wash, fold, and return everything in three to four days.
Learn more →Dear Standard
15 lbs · 20×10×10 in
Dear Full
30 lbs · 26×15×10 in
Sample Valet Inventory
Dry Cleaning
By the piece, à la carte.
No counting, no guessing. Leave your pieces and we tag, inspect, and price every item before we charge. You approve, then we clean.
Learn more →What we use
Seventh Generation, always.
We wash with Seventh Generation — plant-derived, EPA Safer Choice certified, free from dyes, optical brighteners, and harsh chemicals. The rest is ours.
REGULAR & UNSCENTED
Seventh Generation
Clean & Fresh · Free & Clear
Plant-derived liquid detergent with a triple-enzyme formula. EPA Safer Choice certified. Free from dyes and optical brighteners.
EPA SAFER CHOICEHYPOALLERGENIC
Seventh Generation
Free & Clear
Fragrance-free, dye-free, USDA Biobased certified. Dermatologist tested. For sensitive skin and fragrance sensitivities. No added scent applied.
USDA BIOBASEDSTAIN CARE
Seventh Generation
Laundry Stain Remover
Pockets checked on every order. Problem areas pre-treated before washing. Plant-based formula, no harsh solvents.
PLANT-DERIVEDAnd finished with our signature scent. Set your preference at checkout — saved and applied to every order.
Your preferences
Set once, remembered.
Detergent
Temperature
Specifics on a single piece? Leave a note at checkout.
Dear Standard
15 lbs · 20×10×10 in
What fits
- ·1 week of everyday wear
- ·2–3 sets of sheets
- ·A gym bag's worth of activewear
Dear Full
30 lbs · 26×15×10 in
What fits
- ·2 weeks of everyday wear
- ·Full bedding set + towels
- ·A family's weekly load
Before your first pickup
Everything you need to
know.
Whether it is your first order or your fiftieth — here is how to make the most of every pickup.
01 — The bag
Your bag, every time.
First order
We bring your bag.
If this is your first order, you do not need anything. The driver arrives with the Dear Launder bag from the size you selected at checkout. You fill it at the door, hand it back, and that is it. The bag is yours — keep it for every order after.
Returning orders
Reuse the same bag every time.
When your laundry comes back, keep the Dear Launder bag. Pack it for your next pickup and leave it at the door. That is the whole routine.
Important
The bag must close completely.
This is non-negotiable. If the bag cannot be fully sealed, we cannot take it. An open bag means items can fall out in transit — and lost items are our responsibility once they leave your door. We will never take that risk.
Bag too full?
Tell the driver — never force it closed.
Drivers carry extra bags and can adjust your order on the spot. Any additional bags are charged immediately to your card on file. You can also schedule a second bag in advance at checkout.
02 — What to pack
Pack with intention.
Goes in
Shirts · Pants · Jeans Underwear · Socks Casual dresses Activewear (regular wash) Towels · Bed sheets
Does not go in
Dry clean only items Leather or suede Heavily soiled items Items with loose buttons Shoes or bags
Empty your pockets.
We check every pocket before washing. But keys, cash, cards, and AirPods left in pockets are your responsibility. Empty them before packing.
03 — Pickup night
7 to 10pm, every evening.
You do not need to be home.
Leave the bag outside your apartment door, with your doorman, or in any spot you noted in your delivery instructions. We will find it.
We photograph everything.
The driver photographs your bag at pickup. That photo is proof your laundry left your hands in the condition it was packed. View it anytime in your account.
Buildings with intercoms or key fobs.
Either be home for the pickup window or coordinate with your doorman. We cannot wait more than a few minutes at the door — we have other pickups on the same evening. Note any building access instructions in your delivery instructions at checkout.
Need to adjust at the door?
Added more bags than planned? Tell the driver. They can adjust your order on the spot and charge the difference immediately to your card on file.
04 — Return
Back in 3 to 4 days, folded.
Your laundry is returned 3 to 4 calendar days after pickup — washed, folded, and finished with our signature scent. We deliver back to the same address and photograph the drop-off just as we do the pickup. You do not need to be home for the return either.
Rush return
Need it back the next day? Add rush return at checkout — $10, or free with Dear Always.
05 — Questions
Everything else.
Can I add items after scheduling?
Update your order up to 6 hours before pickup from your account. After that, let the driver know at the door.
What if I need to reschedule?
Cancel or reschedule any time before 6pm on your pickup day from your account. Same-day cancellations after 6pm may incur a $5 fee.
Do you wash whites separately?
Yes — whites and colors are separated by default. Note any specific preferences in special instructions at checkout.
What if an item comes back damaged?
Reply to your order confirmation email immediately. We review every claim with the pickup and delivery photos and respond within 24 hours.
Can I wash shoes, bags, or pillows?
Not in the standard bag. Email hello@dearlaunder.com before your pickup and we will advise on the right service.
Can I include comforters or bedding?
Yes. If it fits and the zipper seals completely, we take it. We wash large items separately and return everything folded.
What is Dear Always?
A monthly membership — $15 a month. Free delivery, free rush, $5 off every bag. Manage or cancel anytime from your account.